The annual subscription support plans offered by us need one year guarantee and can be refunded within the 15 days of subscription amount received. However, depending upon the pure decision of company management on the virtues of an individual case, payment can be refundable in any case due to some reason if you are not satisfied with service offered by us, and we will also try my best to solve the problems. However, if you are still not happy with our service, we will provide a refund policy as follows:
We have a 15 days money refund policy with following terms and conditions.
For annual/small business plans
- If claimed within 15 calendar days of subscription, 100% of plan price will be refunded.
- The refund policy is not valid for per incidence plans
- And any money will not be refunded after 15 calendar days of subscription plan.
Refunds are only accepted, either of the following circumstances:
- When you have all the prerequisites which were required to resolve the issues and that was not resolved timely even your account was active.
- The problem is out of scope for the particular plan.
- After the issue was last worked upon by Bitdefender Antivirus Support service, 15 days have not passed.
- There has not been a resolved issue or closed ticket in the past for unlimited plans.
User’s Responsibility (important) in respect of obtaining services, you agree that you will:
Please cooperate and keep patience with the technicians of Bitdefender Antivirus Support:
We will make best possible efforts to provide the best online tech support service to you. And as per our past experiences, most of the issues can be resolved as a result of close assistance between both, you and our technicians. You should attend our technicians properly and follow their instructions accordingly.
You must make sure that following conditions are correct:
The situations giving rise to the question is reproducible on as individual system, i.e. one computer system with its terminal and other peripherals; you must be also well aware with the installed software, hardware system and in its physical conditions the event; the complete system, including hardware and software is available with you with the accessibility by you without any restrictions during the process of any telephonic discussion with the support personnel or technicians of Bitdefender Antivirus Support.
You must be well aware and agreed that under any situation Bitdefender Antivirus Support will be not liable for any loss of data or corrupted software. Bitdefender Antivirus Support strictly suggests its customers to always preserve and retain the data backup with our disaster recovery plan.
Account login, password, and security: for users to submit a plan order, they must go through the registration process by providing us with complete information, latest and accurate details as required and requisite during the registration procedure. You can select your user name and password as per your choice, and you are individually responsible for retaining the privacy of your these credentials safely.
Additionally, you are also fully responsible for any or whole activities that occur in your account. You accept to inform Bitdefender Antivirus Support instantly of any unauthorized access or misuse of your account or any other kind of security break. Bitdefender Antivirus Support will be not responsible for any misconduct or data loss that happen sowing to as a result of unauthorized access or use of your account/password, either without or with your consent. Though, you can be liable for such losses suffered by Bitdefender Antivirus Support or another person due to anyone else using your account or login password. And you are also not authorized or allowed to access anyone’s account without the authorization or legal permission of its original owner.
Backup of Data
You are independently responsible for keeping and preserving backup of all the information including written text, data and other content materials and software applications keptinto your computer system and storage system before using our service. You agree and grant that Bitdefender Antivirus Support or its other members are not liable or responsible under any circumstances at any point of time for any data corruption or loss or, hardware or software crash that may rise out of the services.